Privacy Policy

Last Updated: 23/04/2026

Your privacy is important to us. This Privacy Policy explains how Solace collects, uses, and protects your personal information when you visit our website or purchase our products.

1. Information We Collect

1.1 Personal Information

We may collect:

Name
Email address
Billing and shipping address
Order details
Any information you voluntarily provide

1.2 Payment Information

All payments are processed securely through trusted third-party providers.

We do not store your full payment details.

1.3 Technical & Usage Data

We may collect:

IP address
Browser type
Device information
Pages visited
Cookies and analytics data

2. How We Use Your Information

We use your data to:

Process and fulfill orders
Provide customer support
Improve our website and products
Send order confirmations and important updates
Detect and prevent fraud or misuse

We never sell your personal data.

3. Cookies

We use cookies to:

Improve website performance
Track usage for analytics
Enhance user experience

You may disable cookies in your browser settings, but some features may not function properly.

4. Data Protection & Security

We use industry-standard security measures to protect your data.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. Third-Party Services

Your information may be processed by third-party services such as:

Payment processors
Hosting providers
Analytics platforms

These services operate under their own privacy policies.

6. Your Rights

Depending on your region, you may:

Request a copy of your data
Request correction or deletion
Request limitation of processing
Withdraw consent where applicable

7. Data Retention

We keep your data only as long as necessary for:

Legal obligations
Order processing
Customer support
Business operations

8. Children's Privacy

We do not knowingly collect data from children under 13.

If you believe data was collected, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of our site after changes means you accept the updated policy.